Guides and Whitepapers

• Consumer Advisory - Guide to Choosing An IT Company
• Office Move - A Guide to Office Technology Relocation - 7 Key Steps to making it easy
• Consumer Awareness Guide
• The Ultimate Small Business Guide To Setting Up A "Work From Home"
• Insider Secrets Every Business Owner Should Know About Backing Up Their Data
• An Overlooked Way For Small Business Owners To Lower Their IT Costs

Newsletters

• Newsletter "Making IT Simple" August 2009
• Newsletter "Making IT Simple" July 2009
• Newsletter "Making IT Simple" June 2009
• Newsletter "Making IT Simple" May 2009
• Newsletter "Making IT Simple" April 2009
• Newsletter "Making IT Simple" March 2009
• Newsletter "Making IT Simple" February 2009
• Newsletter "Making IT Simple" January 2009

Podcasts

Listen to money saving information about telecom and IT.

Episode 9-Management Issues in Crisis Markets-Outsourcing 102 The management of companies look to save money. They look to their internal resources to be able to take on IT tasks. These people generally do not have the background nor expertise to handle these requirements. As such the management sacrifices a resource that understands their business, to do a service that can be performed by a service provider, in less time and for less money. The resource, generally if applied correctly can make the company more money than they are capable of saving the money. During a down turn economy the indicators are even stronger to look towards outsourcing as a solution, vs. trying to build capacity or capability in house. Focus your resources on your business and the area of expertise that they are familiar with.Use the service of an organization whose business focus it is to provide expert IT services. In Episode 9 Jeff and Rob discuss how you can maximize results, lower headcount, and focus on your own expertise- which may not be IT.

Episode 8 -Recession Requirements- How To Do More With Less, Faster and Cheaper The economic climate is not improving and more small and medium size businesses are forced to adapt by laying staff off , curtailing expenses and generally being more nimble . In this Episode Jeff and Rob look at some of these issues and discuss opportunities to do more with less, faster and cheaper. Listen for some outsourcing tips.

Planning to Buy a New Small Business Telephone System ? In Episode 7 we discuss the need for planning before you go to the market to buy a new phone system. Planning for small business teleommunications or a small business telephone system is an activity which allows you to see the basic needs you have , the business processes you would like to improve and allow you to present your requirements to vendors in the marketplace. This planning process also gives the vendors an opportunity to answer your needs. Doing a focused planning exercise also shows you what you can add to either improve customer service, or increase employee satisfaction and productivity.

You can look at features such as automatic call recording and timing if you are a professional advice based business. There are a number of new features in terms of Automatic Call Distribution (ACD), integration with existing CRM systems, such as Microsoft CRM. Listen in and discover how good planning will benefit you in your small business, which through planned scalability grow to be a larger enterprise.

Lights Out Management: Remote Control & Statistics In Episode 6 we discuss strategies for Lights Out Managements and Statistics Tools for our business and its telecommunication services. Remote management and alarming can keep you in touch with your business 24×7/365 without having service personnel on site. Utilize statistical offerings offered by your carrier and by your telephone switch to allow you to provide great customer service and capture all your statistics to keep your operational needs met. Be there without being present.

Moving Locations- Plan the Premises and Your Business Future In Episode 5 we discover the importance of planning in relocating and making changes for our business and its telecommunication services. By being pro-active and doing detailed planning we can avoid some of those things that come back to bite us. Optimize your business results by taking advantage of new opportunities available at lower costs. Check out our 7 Tips Article below in the right column under Articles for some important questions to ask.