Microsoft Unified Communications Solutions
Codefusion is proud to be a Gold Certified partner with Microsoft Unified Communications solutions.
We are in the business of enabling customer communications and collaboration through deployment of Microsoft Technologies. We listen, we care and we are here when you need us. We work closely with your business to define your business goals, process and then we apply technology to help you achieve and accomplish those goals.
We are a Microsoft Unified Communications partner who delivers affordable and reliable telecommunications solutions that are enabled by the Microsoft Stack including Exchange, Lync and Windows Server. We proudly showcase the full line of Microsoft Unified Communications solutions including the Microsoft Office Communications Server- OCS 2007,the Lync Communications Server and enterprise voip.
Microsoft Lync Server
Microsoft Unified Communications Lync Server Technology
Need a Lync Enabled Contact Centre; we are an Altigen Premiere partner delivering Max Lync ACD Automatic Call Distribution. We can integrate your Microsoft CRM and other applications with your Lync ACD for agent and staff productivity enhancement.
Microsoft Unified Communications|Max Lync Telemarketing Dialer
Codefusion’s native Max Lync Telemarketing dialer will improve the productivity of your outbound agents.
Make sure to give us a call for all your communication needs. With our Microsoft and Max-CS unified communications expertise we can take care of your email,fax and telephone services all under one supplier.
VOIP IP PBX Provider Questions
Here are some questions to ask any potential VOIP IP PBX Provider if you are considering such a system. We would be glad to assist you in your search for an VOIP IP PBX system.
Toronto VOIP IP PBX Provider Questions
1. Is a long term contract necessary ?
2. Outline your startup costs beyond implementation and equipment charges?
3. What are the costs of usage not covered by your plan? Do they include international long-distance connection fees?
4. Can your VOIP IP PBX handle outgoing and incoming faxes or do I need a separate 1FL circuit? Do I need any separate equipment?
5. Can I use my existing hardware such as analog or key switch phones?
6. What kind of integration is there for remote offices or home based workers?
7. Do you guarantee a quality of service? If so how ?
8. How upgradable and scalable is the VOIP IP PBX system you are proposing? Is it modular ?
9. Explain your solution to local 411,911 and emergency services? How are they supplied?
10. As an existing VOIP IP PBX Provider outline how many customers are on your switch, where is it located and what are the backup and disaster recovery plans you have in place.
Toronto Microsoft Small Business Specialist
Toronto-based VOIP IP PBX Provider Codefusion Communications Inc.
If you want any further questions to ask or you are seeking an experienced Toronto VOIP IP PBX provider in the Greater Toronto area please call me or my staff at Codefusion Communications Inc.. We are a Microsoft Small Business Specialist and Altigen Partner and have been in operation over 10 years with many VOIP IP PBX systems installed across Canada and the U.S.A as well as internationally.
Codefusion would be glad with no obligation to set up an appointment to go over your telecom needs if you are considering a VOIP IP PBX system or just upgrading your current phone system
Why Usage Based Billing is a Misleading Argument.
Having worked in the Telecommunications industry for twenty years now, I have witnessed many new technologies developed which have served two purposes. One, as these new technologies are deployed they will increase the available bandwidth and two, they will lower the effective cost of delivering this bandwidth. For example. In the mid 1980’s x.25 networks were common place as a low cost alternative to leased line connections for data transfer. Then in the early 1990’s the carriers started to deploy Frame Relay Technologies, a derivative of X.25 technologies. This new technology increased the available bandwidth 10 fold and decreased the comparative costs for end users by more than 50% of their previous expenses. The next upgrade came about in the late 1990’s with MPLS technologies. Again Bandwidth increase more than 10 fold and the end user cost of these technologies again fell more than 50% of the previous technology costs. Some argument to support Usage Based Billing.
It is this trend that demonstrates that as new technologies are developed and deployed the cost of delivering bandwidth to the carrier decreases many fold. It becomes a very cash lucrative business for the carriers to deploy new technology as they increase the available bandwidth for the existing infrastructure which is deployed in the network. Yes there is a cost to deploying new technologies in the network, albeit it is no different then the upgrades consumers and businesses must endure with their computers and networks.
Why would carriers expect to be compensated for users of their technology? It makes absolutely no sense economically. What this does is it describes a method for the carriers attempting to penalize third party providers for utilizing their under utilized network infrastructure. What is really ironic is that we know that with each technology upgrade the bandwidth increases tenfold and the cost of delivering the technology will decrease significantly.
Regulator Should Challenge Status Quo on Usage Based Billing
The irony is that the regulator is playing to the incumbent (ie. Monopoly) assisting then in dictating the cost of end user services, in effect squeezing out the only competition, and the ability to level the cost of delivering cost effective services. The flaw in the main argument is the carrier, and thus the regulator is playing on is that some users are “causing” bandwidth congestion, and therefore all users must be punished to prevent this issue. Say what? The logic these very articulate and well educated individuals fail to understand is that in the wholesale market that if 2% of the users are extreme users, that 98% of the users are low volume users, which means that the Carriers have no real grounds to stake their claims on. However the carriers seem to want to bamboozle us that with their greed. It is just another monopolistic grab,plain and simple.
I can almost guarantee that there is very little engineering knowledge and analysis of the actual cost to deliver this service taken into the account of this proposed method of usage based billing. Nor have they taken in the law of averages in to this plan. The regulators are accepting the arguments from the carriers as gospel and have taken that approach as the way to build a billing solution. The vision and basis for this billing formula is extremely one sided. The incumbent carriers are looking to increase usage based billing in any method which they can.
The carriers tried and failed with the implementation of Local Measured Toll or Local Measured Service for Telephone services in the mid 1990’s. This motion was stayed by the massive rise up of the consumer protection agency as the cost of telephone service was set to increase 10 fold or more as every telephone call was to be billed. Let’s look at what the carriers have done with Telephone services in the past 15 years. As a residential user my phone bill have more than doubled in the same period of time. My bill went on average from $22 per month to $48 per month for the same services???
The real cost of delivering network communications continues to fall and yet the carriers are looking to increase the consumer costs by implementing control mechanisms at the Reseller community and continue to enforce the monopolistic hold on telecommunications in Canada. This trend will plunge Canada into a third world country environment by artificially increasing the cost of telecommunications to subscribers.
What is really happening on the carrier networks? The scoop is that the carriers are preparing to deliver all of their services (Voice, Television, Internet, Radio and many other services) over there own network. This is the real reason behind the push on Usage Based Billing, to squeeze out the competition to these new services. The Regulators are naive to the real motive behind the so called abusers of network resources. The incumbents are manipulating the regulator to build a monopolistic shield against competition in this new era of technology.
Just Say No to Usage Based Billing
It time that we as the assertive Canadian consumers take a stand, and say “No Mr. Regulator you have this one wrong. Time to go back to the books and really understand the inconvenient truth what is happening here!” The regulator is killing competition, and the arguments are totally missing this angle.
JUST SAY NO! to Usage Based Billing
Filed under Integrated Telecommunications, Toronto Technology Support by on Mar 28th, 2011. Comment. 
CRTC Carrier Protection Agency
Wow! Bell is up to its old games again, looking to lock hold on the dominant means of communications. What is clever this time is that the battle was fought by a bunch of ISP and Independent service provider resellers. Which means the public never really got wind or proper education of what proposal Bell Canada had submitted to our Canadian Regulator CRTC. So now the CRTC has passed this ruling due to the massive public blowback.
http://www.crtc.gc.ca/eng/archive/2011/r110208.htm
Usage Base Billing, smelled of the same play that Bell Canada attempted with Local Measured Service int he 1990’s. Where Bell was facing newly formed competition in the Land Line and Long distance area. This battle was much shorter lived, and never made it to approval due to the widespread advocacy by the consumer groups, as this was directed as the consumers and not just the resellers. This was a clever tactic by Bell to slide this one so far under the radar. As consumers we need to ask what is next?
CRTC Wrong-Headed
The CRTC ruling only affects the resellers of Internet services, which means the mass of savvy Internet users and businesses that have opted for third party resale of DSL are being penalized by this new law. This is in my opinion is justCanother example of the inability of the current structure of the CRT Commission to truly grasp the implication of laws and rulings they are faced with. Although the incumbent government has struck down this rule, and over ruled that this is anti-competitive practice, the comment from the CRTC was that they believed that Usage Based Billing was equitable.
Who is Protecting Who
CRTC : Canada Needs More Competition Not Less
The only aspect of this law that would be equitable would be if you happened to hold stock in the incumbent DSL provider Bell. Otherwise, there logically appears to be no equity to this decision. Canada has is fraught with some of the highest communications cost on the globe, and yet, the regulators seems fit to pass laws to suppress competition in our communications industry, and to further set the profit margin was simply appalling. It is in the opinion of this writer a blind eye cast towards the future of business in this country.
Albeit that Canada has one of the smallest populations in the globe, and yet we tend to be technology leaders and thought leaders in the world, you think our regulators would be more attuned to global communications trends.
It is time to stir the pot and get more competition into the Canadian environment and stop trying to protect those who need no protection. I am grateful for the competition that has opened up in the Wireless space in Canada. Even with those most of the new services are Metro (limited scope and foot print) services, it is a start. We are now seeing communications packages for as little as $50 a month for an all in and all you can eat wireless plan. It is about time we got some protection from the CRTC .
Filed under Integrated Telecommunications by on Feb 8th, 2011. Comment.
Teleworkers at the Ready- Avoiding Drifts
The winter storm watch is in effect today. The storm has been sweeping across the US and has crossed the border to Canada early this morning. Our emergency response Support team has been busy since 5:55am this morning setting Severe Weather Greetings on client phone systems for those under Codefusion’s Safe And Secure Managed Phone system care. As for the Codefusion staff our engineers are at the ready this morning. Their morning commute will not be battling snow drifts, Snow plows, or sliding cars, their commute will be navigating their hallways precariously with a warm beverage of choice in their hand.
Our teleworkers avoid this and were on the job for you at Codefusion
Teleworkers Man the Support Desk
Codefusion Communications Inc. has a work from home (Teleworker)policy which allows our employees and support engineers to be able to work from the comfort of their homes on hazardous and snowy days like today. Rest assured that our support team will be answering their phones all day and responding to your calls in a business as usual day. Using our Voice over IP (VoIP) phone system, our Virtual Private Network (VPN), Outlook Anywhere, Remote Desktop Computing, and Direct Access to our networks our staff are saving the environment, and your networks together.
Work with Us- Teleworkers Avoid Lost Days
If your business is impacted by inclement weather, and bad weather days become lost business days think about teleworking . Then give us a Call at 416-335-9392 to find out how your business can benefit from a virtual office, with tools like we use at Codefusion. Businesses beyond walls and continuous business is how your office should operate. We are an Altigen platinum development partner , Microsoft Gold Certified Partner and Microsoft Small Business Specialist and our team of teleworkers is on the job for you now.
It is always nice to get a great testimonial from one of your clients. It is why we go to work each day. Thanks Sandy.
Consider a Virtual CIO-(Chief Information Officer)
Its about that time of the year again to be looking at budgets and considering your actual expenses for this year. Many small to medium size businesses do not have IT departments and the expertise to consider their use of IT in their business processes.
Consider using our Virtual CIO service where you can use our services as a trusted advisor, as you need them in order to maximize your investment in IT and Telecommunications. We talked about budgeting and the need to have both the business and IT overview on a recent episode of the 2 BigTelecom Guys Podcast which I do along with Rob Metras. Here is the link below to listen in.
Virtual CIO Role
Virtual CIO Role in Budgeting IT
Virtual CIO- Microsoft Gold Certified Partner|Microsoft Small Business Specialist
As a proud and proven Microsoft Gold Certified Partner and a Microsoft Small Business Specialist we are more than qualified to assist you and look forward to doing so.
Give me a call at 416-383-1580 and we discuss your needs.
FOR IMMEDIATE RELEASE
Toronto,Ontario
Toronto-based Technology Support supplier
Codefusion Communications Inc reminded businesses of the significant tax savings available in Canada for computer systems and related peripherals until the end of February 2011.
Jeff Brodie, the CEO and founder of Codefusion Communications Inc. , said ” This tax reduction provided by the Government of Canada is a real stimulative opportunity for businesses to upgrade or purchase equipment “. He added ” The ability to take a full 100% depreciation or Capital Cost Allowance for the full year is a big tax bonus”
The details of this accelerated Tax Depreciation on Class 52 assets were contained in the May 13,2009 changes to the Income Tax Regulations. They further allow the full write off of 100% which is not subject to the “half-year rule” on computer equipment and systems software acquired after January 27,2009 and before February 2011. The full text of the change is available on the CCRA website at http://www.cra-arc.gc.ca/tx/bsnss/tpcs/rntl/cca-dpa/clsss-eng.html#class52.
Codefusion invites interested organizations to contact them for a free consultation if they are considering upgrading any of their networks,computer systems,hardware or software by calling 647-732-0034.
Codefusion Communications Inc is a Managed Information technology firm located in Toronto in the Don Mills area and serves businesses,professionals and not-for-profits throughout the Greater Toronto Area. Codefusion is a Microsoft Small Business Specialist and has earned the Microsoft Gold Certified Partner certification. Jeff is also an online new media contributor on “The2BigTelecomGuys Podcast” which is available through Apple ITunes and Podcast Alley.
-30-
Media Contact:
Jeff S Brodie, Chief Executive Officer, Codefusion Communications Inc.
Telephone 647-732-0034
Website: http://www.codefusion.com
Podcast: http://www.2bigtelecomguys.com
Outsourcing with Codefusion Communications
If I was interested in outsourcing would I consider outsourcing my IT department to a company like Codefusion Communications. Well my friends that’s a great question and a great topic. Organizations are outsourcing their IT departments for a number of reasons, cost would be one of them, another cost is — another aspect of why companies are outsourcing their IT departments and IT support are to get access to expertise that the organizations could not afford to have in- house or on salary. So companies are outsourcing their IT work to people that have higher skilled technical staff. They can get access to a team of support professionals versus one or two support professionals that they could afford on a salary engagement.
There is also more accountability with an external organization than with your internal employee. There are contractual obligations that a outsource service provider must provide you with the level of detail and information that your organization requires to understand for the investment that they are making in their IT or information technology and their network system. Simply put, that they’re actually getting a high measurable return on their investment that it’s valuable for them to use the outsource services.
So outsourcing my IT is a great idea for organizations, large and small. So a large organization four or five, say that they have five IT staff and they’re supporting 6 to 800 work stations and servers that an organization could outsource that support and perhaps spend the same amount of money as if they had these individuals on staff and they were working as employees for the organization.
Outsourcing Benefits
You would now get a better level of service from an external group simply because the external group is bringing more experience, more engineers to table to deliver the services that’s your five people deliver in-house. You also get the benefits when you’re outsourcing your information technology support that you don’t have to deal with sick days, you don’t have to deal with vacation time because your outsourced IT department is going to be available to you every business day.
If you have more than eight people you get the amount of support that is required for you. Now an organization like Codefusion Communication who does outsource IT and network and telephony support for organizations, we actually deploy a set of tools in our customer sites that allow us to do monitoring and management of those systems. These are tools that we’ve developed over years of being business and from best practices and relying on our knowledge and experience to be able to deliver a best class service. So that we know that we can automate the tasks that need to be done so that they can be reported on and also that the highest level of service and tasks are available for us to be able to deliver to our clientele.
Outsourcing Provides Measurement and Reporting
While we automate the tasks that can be automated, we’re still responsible for the execution of the tasks on a regular basis. We can also report on all the work that is being done to substantiate what we do for the organizations that we support. In addition, we have more time available for doing the higher level of strategic support for organizations. So when you outsource your network, IT and telephony support to Codefusion Communications, to us it’s more than a break-fix solution. You’re not just getting bodies to fix problems as they come up, what you’re doing is you’re getting a team of strategic seasoned network and telephony professionals that will sit down with you and your business and identify your needs and your requirements and ensure that your technology infrastructure is aligned with your business.
This ensures that your investment in information technology is actually a benefit to the growth and success of your business. At Codefusion Communications we deliver a Virtual Chief Information Officer or VCIO Service where we’ll sit down with clients monthly, quarterly, or annually depending on the size of the client and the requirements. We will help you with strategy, we’ll help you with day to day tactics and we’ll help you get the most out of your information technology investment.
Outsourcing your information technology is not just about having your computers fixed and getting your servers setup and your firewall setup and maintained. It is actually about an entire integrated approach to understanding first how your business operates and secondly how your technology needs to work to support your business, to make you more successful.
If you want to find out more outsourcing ideas about Codefusion Communications and our outsourced information technology, network and telephony support services give us a call at 416-335-9390.
Filed under Managed IT Support, Toronto IT Support, Toronto Outsourced IT by on Oct 14th, 2010. Comment.
Microsoft and Codefusion Communications Inc.
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