Client Emergency Support

•Clients - After Hours Emergency

Call 416.335.9391 and leave a detailed voice message and mark your message urgent. You will be contacted within 2 hours by a technical services coordinator.

Non-Support Agreement clients will be required to provide a valid Visa or MasterCard to initiate priority support. There is a minimum 2 hours Premium hour support charge. Upon validation of your payment a support engineer will be assigned to your case and you will be contacted within 2 hours of payment validation.

Client Support

Support

Help Desk Support Hours
Monday - Friday 8:30a.m. to 5:00 p.m. Eastern Time Zone (Excluding Holidays)

•Email
Send a detailed support request by e-mail: support@codefusion.com (e-mail is responded to within 24 hours of receipt of message)

•Phone 416-335-9391
Telephone requests received before 5 p.m. are responded to during the same business day. Telephone requests received after 3 p.m. are responded during the next business day.

•Vital Care Support Agreement Customers
Please refer to your Codefusion Vital Care Support agreement for your preferential support arrangement.

•After Hours
Leave a message in our support mailbox. Our Technical Services Help desk technician will open a support incident during the following business day.