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Far Away? No problem.
Our technical services help desk is able to provide support for our customers regardless where they are located, provided they have internet access. Codefusion provides support for its customers using a variety of remote access techniques. Using the various remote support tools, Codefusion is able to reduce response and resolution times for network support. Codefusion resolves many support issues without ever coming to your site. "Our customers begin to see us as being part of their organization, like we were the IT department down the hall."

Our remote support tools include:
Virtual Private Network Connections (VPN)
PC Anywhere (IP and Dial UP)
Remote Desk Top Support (RDP Terminal Services)
Using our web browser support tool
Telephone support

Emergency After Hours Support
•After Hours Emergency
Call 416.335.9391 and leave a detailed voice message and mark your message urgent. You will be contacted within 2 hours by a technical services coordinator.

Non-Support Agreement customers will be required to provide a valid Visa or MasterCard to initiate priority support. There is a minimum 2 hours Premium hour support charge. Upon validation of your payment a support engineer will be assigned to your case and you will be contacted within 2 hours of payment validation.
Remote Support with Webdemo


WebDemo is our web based presentation and web based support tool.  Web Demo allows Codefusion to provide support for computers even if they are behind firewalls. As long as you initiate the connection to the Web Demo server and grant Codefusion remote control we can support your system.(You need IE 5.0 or higher with the Java Vitrual Machine enabled.) To start a Web Demo session click on http://solutions.codefusion.com

Support Hours
Monday - Friday 8:30a.m. to 5:00 p.m. Eastern Time Zone (Excluding Holidays)

•Email
Send a detailed support request by e-mail: solutions@codefusion.com (e-mail is responded to within 24 hours of receipt of message)

•Phone 416-335-9391
Telephone requests received before 3p.m. are responded to during the same business day. Telephone requests received after 3 p.m. are responded during the next business day.

•Support Customers
Please refer to your Codefusion Vital Care Support agreement for your preferential support arrangement.

•Not a Support Customer?
Please contact sales@codefusion.com to arrange your priority support.

•After Hours
Leave a message in our support mailbox. Our Technical Services Help desk technician will open a support incident during the following business day.
Phone: 416-335-9391

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