White Papers:
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Call Center or Contact Center? What is the
difference?
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What is Voice over IP and why would my
business need it?
• Multi-Layer Security Strategy.
Is your business protected? Learn about
the seven layer security strategy for business
protection!
• Virtual Private Networking How to build
cost effective, secure and easy to maintain
access to your network.
• Computer Telephone Integraion. Screen
Pops and Dialing from my applications.
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Time limited offer! |
 
The Convergence Empower Program
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Glossary |
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Telephony Terms |
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AltiGen Integration Terms |
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Call Center
Terms |
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Security Terms |
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Internet
Terms |
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Voice over Internet
Protocol
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Multi-Layer Security Strategy. |
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Software Integration (CTI) |
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Implementing an in-house call
center. |
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Call Center or Contact Center?
So which is it? The term call center was developed to
represent an area where many inbound calls where centrally
answered. A contact center is a spin on this term, it is
used to represent a central group that is responsible
maintaining contact with your customers (Inbound/Outbound).
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Simplify your customers communication experience with your
team. • Be sure your secure when
you converge your network.
• Contact centers improve
efficiency and increase profits. Learn how your can
benefit today!
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