Codefusion Communications Inc. - Convergence Communications

Altigen VOIP PBX

The AltiGen IPPBX phone system, a VoIP phone system for every business.

You need a phone system that is easy to use, easy to manage and reduces your totoal cost of ownership. You need an AltiGen VoIP phone system from Codefusion.

Connect your remote employees, your remote offices and reduce expenses.

Be prepared for natural disasters such as severe weather or epidemics (Avian flu, SARS). Own a VoIP phone system that lets you be in the office when you can't get to the office. Find out how your business can benefit from an AltiGen IPPBX Telephone system provided by Codefusion.

An IPPBX phone system that provides screen pop and click to dial out of the box with Outlook and Act. Support for integration with Microsoft CRM, Salesforce.com and other Web Based CRM.

Codefusion offers professional services for integrating 3rd party applications with the ALtiGen AltiWare IPPBX system. Our professional services team will work with you to define your requirements and create a detailed solution to meet your exact need. Codefusion professional service team has delivered many software integration solutions integrating Altiware, line of business applications utilizing various APIs, ALtiGen's Software Development Kit (SDK) and Codefusion's extension integration library. Contact Codefusion today to find out how our professional services team can assist your organization.

Join the revolution. Be part of the growing family with over 15,000 systems installed worldwide.

Call Recording

The AltiGen solution allows you to add full time call recording at a low cost to the system. Businesses providing advice and information by telephone need to ensure "Accuracy, Clarity and Security". Implement full time call recording on your telephone system will provide you with access to recorded conversations to provide the peace of mind you need for your business.

Mobility Made Easy

Being accessible easily when we are on the move is provided by the AltiGen IPPBX soltuion. Make it simple for your clients to reach you with a one number solution, that reach you when you are available.

Call Center Solutions

Call center on the road to greater profits.

With the recent implementation of the AltiGen ACM (Advanced Contact Manager) a Toronto based Call Center has recognized improved management and efficiency with their new tools.

CTFusion-Readerboard lets you view call statistics from anywhere in the call center. more

CTFUSION -Call Center Applications Improve the response time for customers. Whether it is the automation of call handling and routing, or enabling agents to be better prepared for a customer’s call, it all translates into reduced costs and greater productivity. more

Converged Communications refers to the integration of voice and data communications. Integrating voice and data communications allows companies to create powerful communications solutions for today’s flexible and changing work environments.

Call Center Solutions

Call Center Solutions for your business!

Codeufsion Communications Inc. a Microsoft Gold Certified Partner located in Toronto, Ontario, Canada provides cost effective call center solutions. Our call center experts helps your organization analyze, design and implement your in-house call center to help you manage your business efficiently.

Codefusion provides comprehensive call center solutions and professional services encompassing: Call Queuing, Skills Based Routing, Follow-the-sun time-of-day routing, Voice over Internet (VoIP) for reducing Long-Distance charges, Call Center Consulting, and Business Process Re-engineering. more

Software Integration Professional Services Codefusion provides software Professional Services for integrating your AltiGen IPPBX solutions for your organization. Our developers are skilled in Microsoft .NET, C++, C#, Java, Microsoft SQL and Web based application development. Our cost effective business centric solutions enable our clients to reduce expenses, increase productivity and improve their business profitability.

Call Center Add-ons

Software Integration

AltiGen Integration and Professional Services - Codefusion provides customized solutions for the AltiGen telephony platform. Our professional service team deliver solutions that enable clients to integrate their existing databases and business systems with the AltiGen phone system. These include such things as wallboard applications for call centers, enabling screen pops, out dialing and IVR.