Codefusion Comunications Inc. - CTFusion -Altigen Add-on Products

• CTFusion-myData extends your AltiGen IPPBx contact center's business hours and provides your customer with automated self-service. These customer initiated transactions free up your agents to focus on high-value personalized service. Your customer will appreciate 24-hour self-service delivering timely access to their information, and faster access to your agents when personal service is required.

• CTFusion-myData fits into your AltiGen contact center's culture and follows your defined business process. Automating business process will increase your agent availability while increasing your call volume.

• Allow your contact center agents to focus on higher value tasks, such as cross and up-selling

• Empower your agents with intelligent answering

• Reduce repetitive agent tasks

• Integrate and provide enhanced skills based routing

• CTFusion-myData will improve your AltiGen contact center's bottom line, while improving customer service.

Provide 24 Hour Self-Service

Deliver Collected Information to AltiAgent

Automate Business Process

Real-Time Database Integration

Integrate Unique Business Requirements

Reduce Queue Time / Increase Call Volume

Improve Contact Center Efficiency

Read Alpha Numeric Responses. Weigh Bill Numbers/Confirmation numbers. Such as 1Z23DF4

CTFusion-myData is a IVR solution (With Web based Scripting) for AltiGen IPPBX phone systems to integrate with your Contact Center's unique business requirements. CTFusion-myData can connect to any MS-SQL or ODBC compliant database natively and can be customized to connect many other accessible data stores using different protocols.

CTFusion-myData can be used to implement:

• data lookups (call routing)

• enable priority and skills based queuing

• Self Server order processing transactions

• provide order fulfillment and email confirmation

• provide dynamic data access that is customer driven.

• Self Serve Account Status or Banking

CTFusion suite of applications and integration components for the AltiGen Telephony Platform.

CTFusion - Interlink:

A CTI agent for AltiGen IPPBX systems for builtin Integration, with Web based applications, Salesforce.com, TimeMatters, Microsoft CRM and most inhouse developed applications.

Screen Popping and click to Dial from Web based Applications and many more applications.

CTFusion - myData

Scriptable IVR forthe ALtiGen ACM system built on MS-SQL. Rapidly build IVR scripts for Order Status, Routing, Order fullfilment, account payments, and much, much more.

Professional Services available.

CTFusion - Contact

A native autodialer for AltiWare power/progressive dialer for ACM.

Power, Progressive, Broadcast and IVR campaigns.

CTFusion - Readerboard

Real Time Wall Board (LED/Plasma VGA) and Deskband display of AltiGen Call Center Statistics.

CTFusion - Enhanced Message Notifier

Persistent message notification with escalation for your AltiGen IPPBX for mission critical voicemail applications. Never miss another critical message again. Keeps calling until the message is handled.