Codefusion Comunications Inc. - CTFusion -Altigen Add-on Products

Display Options

• 1. The CTFusion Virtual ReaderBoard docks on the top or bottom of the desktop to provide economical use of desktop real estate. This allows you to work in other applications while viewing the statistics.
• 2. By connecting to an LED display wallboard that uses either a serial or Ethernet interface.
• 3. By connecting to a Plasma/CRT display.

Messaging

Messaging Using the CTFusion ReaderBoard Web Front End, the call center manager can send a private message to a specific agent's desktop or broadcast message to a workgroup's desktop or LED Wallboard. Also, an agent can notify the manager when he/she needs assistance using their CTFusion Virtual ReaderBoard help button.

Manage Your Call Center More Effectively
Empower Your Agents To Be More Productive

The CTFusion ReaderBoard extends the capabilities of your AltiGen system by providing you the tools to view your call center statistics in real time and monitor the productivity of your agents more effectively - whether you are at your desk or roaming the floor.

Real Time Call Statistics

Effective Call Center Monitoring

Increased Productivity

Extend the Return on Your AltiGen System Investment

You Decide What Info is Displayed Select from over 30 different call statistics to be displayed. Select the call statistic display profile for each workgroup. Set the call statistic thresholds for each workgroup. All custom display configurations are easily done by the manager through the CTFusion ReaderBoard Web Front End. Statistics for each workgroup scroll through the display.

Know When Thresholds Have Been Exceeded The color-coded display of call statistics provides notification of when call statistics are nearing or exceeding threshold values. Alerts can be sent via SMTP when thresholds have been exceeded.

Technical Details

Note: LED Display Wallboards sold separately.
The Virtual Readerboad (Deskband ) is included.

• The CTFusion ReaderBoard is a multi-tier architecture utility that collects data from the AltiGen phone system and channels the statistical information to various output display methods.

• One display method is the Virtual Readerboard, which is a client utility that sits as an application bar (much like Windows taskbar) on the desktop. Another display method is a LED Display Wallboard, which is placed in an easily visible area of the call center to output statistics for everyone to see.

• Displays Real Time Statistics
• Data Can Be Output Simultaneously to a LED Wallboard, Plasma Display and the Virtual Readerboard
• All labels can be customized to end-user specifications.
• Real Time Customizable Display Configurations
• Color Coded Threshold Indicators That Can Be Configured According to Workgroup
• Browser-based Configuration and Setup
• Only Consumes One AltiGen Session License
• TCP/IP Network Based

System Requirements

Virtual Readerboard:
Windows XP Pro, Windows 2003
TCP/IP Network
RBServer

RBServer:
Windows XP Pro Windows 2003
Microsoft MSDESP4, SQL 2005Express

AltiGen Montior:
Windows XP Pro, Windows 2003
AltiGen Phone System OE5.0A/5.1 ACM
Microsoft MSDESP4, SQL 2005Express

Readerboard Statistics

List of Readerboard Stastics (PDF-86kb)

CTFusion suite of applications and integration components for the AltiGen Telephony Platform.

CTFusion - Interlink:

A CTI agent for AltiGen IPPBX systems for builtin Integration, with Web based applications, Salesforce.com, TimeMatters, Microsoft CRM and most inhouse developed applications.

Screen Popping and click to Dial from Web based Applications and many more applications.

CTFusion - myData

Scriptable IVR forthe ALtiGen ACM system built on MS-SQL. Rapidly build IVR scripts for Order Status, Routing, Order fullfilment, account payments, and much, much more.

Professional Services available.

CTFusion - Contact

A native autodialer for AltiWare power/progressive dialer for ACM.

Power, Progressive, Broadcast and IVR campaigns.

CTFusion - Readerboard

Real Time Wall Board (LED/Plasma VGA) and Deskband display of AltiGen Call Center Statistics.

CTFusion - Enhanced Message Notifier

Persistent message notification with escalation for your AltiGen IPPBX for mission critical voicemail applications. Never miss another critical message again. Keeps calling until the message is handled.