Benefits
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Reduce time on call
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Lower abandon rates
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Deliver caller context relative screen
pop-ups
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Provide intelligent answering for
customer service, order entry, executive
suites
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Improve efficiency
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Improve call center management
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Improve customer service
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How Does it work
InterLink connects the application to the
AltiGen telephone system, is informed of all
incoming and outgoing telephone calls.
CTFusion-InterLink interfaces the ALtiGen VoIP Phone systems with popular applications, currently supporting
Microsoft CRM Dynamics 3.0, Salesnet.com, Salesforce.com, GoldMine, .Net Application, TimeMatters, and any custom Web based application.
CTFusion-InterLink will send the incoming
call data to these other applications. It
is up to the individual application what
they do with this information once they
have it. Typically the applications will
perform a look up on the phone number and
retrieve the customer record.
Integration with Popular application:
MS-CRM 3.0, MS-Access, MS-Excel
.Net Web Applications
PHP & ASP web application
and more.
Intelrink is provided with sample code for integration for application developers and web designers.
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"Empower your team with intelligent
answering" |
Being
prepared for customer calls by having vital information
readily available is a key requirement for the efficiency
of your customer service team. Gartner/Dataquest has
established that a Computer Telephone Integration (CTI)
link to your application will reduce the talk time for
your agents. Reducing the time your team spends with your
callers enables your organization to service more calls.
CTFusion-Interlink will increase your team's efficiency.
CTFusion-Interlink is a Windows
desktop application that integrates AltiGen AltiWare IP-PBX
solutions with your applications to deliver caller
information, click-to-dial and increase call handling efficiency.
Empower your AltiGen Phone user team with intelligent answering based on the
incoming Caller Line ID and/or the customer Dialed Number
by displaying context specific application information
(screen pop-ups).
CTFusion-Interlink provides screen pop-ups from your Line
of Business or Contact Center applications. These screen
pop-ups are populated from your existing database from the
caller information provided by the AltiGen AltiWare IP-PBX
solution.
CTFusion-Interlink Executive Suite can also deliver scripted greeting
screen pop-ups for companies that operate with a central
contact person answering calls for multiple companies. For
example, executive suites and outsourced service centers.
CTFusion-Interlink is capable of integrating any
customizable windows application, developed with a data
store, with your AltiGen AltiWare IP-PBX VoIP solution.
CTFusion-Interlink enables your supported applications to
handle inbound notification and outbound call control with your AlitGen IPPBX.
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Technical Details |
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Platform/SW requirements
Windows XP Pro, ALtiWare 5.0A, 5.1 OE, ACC, ACM
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Funtionality Details
Integrate your AltiGen phone system with your line of business applications in hours not days. Click to dial and screen pop with your ALtiGen Phone System. |
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CTFusion suite of applications and integration components for the
AltiGen AltiWare IPPBX Telephony and Call Center Platform.
 A CTI agent for AltiGen IPPBX systems for builtin Integration, with Web based applications, Salesforce.com, TimeMatters, Microsoft CRM and most inhouse developed applications.
Screen Popping and click to Dial from Web based Applications and many more applications.
Scriptable IVR forthe ALtiGen ACM system built on MS-SQL. Rapidly build IVR scripts for Order Status, Routing, Order fullfilment, account payments, and much, much more.
Professional Services available.
A native autodialer for AltiWare power/progressive dialer for ACM.
Power, Progressive, Broadcast and IVR campaigns.
Real Time Wall Board (LED/Plasma VGA) and Deskband display of
AltiGen Call Center Statistics.
Persistent message notification with escalation for your AltiGen IPPBX for mission critical voicemail applications. Never miss another critical message again. Keeps calling until the message is handled.
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