Codefusion Comunications Inc. - CTFusion -Altigen Add-on Products

Implementation Scenarios

• Telemarketing Sales Campaign
Keep your agents talking to prospects. Run Multiple campaigns with multiple agents per campaign, Have called party information displayed on the agent workstation as the call is connected. Fast. Effective. Compliant. Drive your sales up with your AltiGen system. A better solution than predictive dialing.

• Outbound IVR and Broadcast Campaign
Used to establish calls to a certain customer base, and on connect
broadcast a message to notify the customer of a reminder, or sales
promotion. Allow clients to request to speak with a live agent.

• Outbound Sales Campaign
Establish calls from a scheduled list, announcing your product to the user then transferring the caller to an available agent.

• Inbound/Outbound Call Center
Utilizing your AltiGen IPPBX Phone system, CTFusion-Contact monitors available resources and automatically establishes an aggressive outbound campaign when inbound calls have slowed down for a defined timeframe, within the list schedule.

Make Contact Faster - empower your AltiGen IPPBX agents with Power Dialing with CTFusion-Contact Autodialer for ALtiWare.

Get your agents in contact with your clients faster

Eliminate agent dialing errors

Flexible list dialing and configuration options

Dialing based on agents monitored real-time availability

Natively integrates with AltiGen

CALL CENTER BENEFITS

CTFusion-Contact makes powerful dialing options available to your contact center agents.

• Improve contact center efficiency
• Reduce the time agents spend initiating calls
• Reduce agent dialing errors

CTFusion-Contact will improve your contact center's bottom line by improving the efficiency of outbound call handling.

A native dialer for ALtiGen IPPBX systems. Contact provides a powerful telemarketing dialer for your AltiGen IPPBX. There are many advantages to a telemarketing power dialing with altigen over traditional predictive dialers. CTfusion Contact provides you extended value of your AltiGen IPPBX.

Technical Details

Requirements
· AltiGen 5.0A Update5 or higher with ACM
· MS Windows 2003 or Higher
· 4 GB RAM
· Minimum P4 Dual Core 3GHz

Powerful Telemarketing Dialer for Altigen IPPBx
Telemarketing Campaign dialing

Lead management
Campaign Management
Power and progressive dialing.
Outound IVR and Message Broadcast options survey, qualify and transfer to agent, IVR or disconnect.

CTFusion-Contact Features:
• Power, Progressive and Blended mode
• Multiple Concurrent Campaigns
• Lead Management CRM System
• Realtime Campaign Monitoring and Compliance Information
• Reporting and more.

CTFusion suite of applications and integration components for the AltiGen Telephony Platform.

CTFusion - Interlink:

A CTI agent for AltiGen IPPBX systems for builtin Integration, with Web based applications, Salesforce.com, TimeMatters, Microsoft CRM and most inhouse developed applications.

Screen Popping and click to Dial from Web based Applications and many more applications.

CTFusion - myData

Scriptable IVR forthe ALtiGen ACM system built on MS-SQL. Rapidly build IVR scripts for Order Status, Routing, Order fullfilment, account payments, and much, much more.

Professional Services available.

CTFusion - Contact

A native autodialer for AltiWare power/progressive dialer for ACM.

Power, Progressive, Broadcast and IVR campaigns.

CTFusion - Readerboard

Real Time Wall Board (LED/Plasma VGA) and Deskband display of AltiGen Call Center Statistics.

CTFusion - Enhanced Message Notifier

Persistent message notification with escalation for your AltiGen IPPBX for mission critical voicemail applications. Never miss another critical message again. Keeps calling until the message is handled.